I agree completely. I was watching something on U-tube the other day, and you know the part where you can leave comments on what you just saw? Well apparently everyone hated this guys video, and they were leaving racial slurs, telling this guy to just go end his life, etc. It was just some weird artsy type home movie and people were like screaming "I want 48 seconds of my life back!" and stuff.
The vitriol seemed out of proportion to the crime kind of. People were especially upset because he titled it like "The Best Video Ever" or something along those lines, and it wasn't, so people were mad, but OK get over it. At the very least, slurs are unnacceptable. I wondered if people went especially gonzo because they could be anonymous. It made me feel really cold and sad and I didn't want to use my computer for 2 days.
Yes people need to be just as courteous to customer service workers than they would want to be treated. I so dislike when people think they're "better than." But on the flip, I hate when I come up to the cash register with my purchases and say "Hi how are you?" And the clerk says nothing. And then I'll say "Thanks have a nice day!" and again the clerk says nothing. I guess some people are just tired in their jobs. I honestly don't blame them that much.