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Gosh, the Very First Time I crashed my Very First Desktop Computer -- which was a Mac -- I called tech support. This was so long ago, my children, that I spoke with a human being (gasp!), who talked me through the process of straightening out a paper clip and using it to trigger a manual floppy-disk ejection and reboot.
Well, c'mon, why do you think they called them Macs?
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